Frequently Asked Questions

Can I change my billing or shipping information?

Once an order has been placed, we may not be able to change the billing or shipping information. If you need to make a change, please contact us at support@exostoria.shop as soon as possible.

If your order has not been shipped yet, we will do our best to update the information. Once the package has been shipped, we may not be able to make any changes while it is in transit.

What payment methods do you accept?

We accept payments through PayPal, as well as Visa, Mastercard, American Express, and Discover.

How do I know if my order has been received?

Once your payment has been successfully processed, you will receive an order confirmation email.

You can also check your order status through your customer account, if available.

Do you provide invoices?

Yes. Once your payment has been successfully processed, an invoice or order confirmation will be sent to the email address provided during checkout.

How can I find out the shipping cost?

Shipping costs are calculated based on your destination and the shipping method selected. The applicable shipping cost will be displayed at checkout before you complete your purchase.

Can I send my order as a gift?

Yes. If you would like to send an order as a gift, please contact us at support@exostoria.shop and let us know your requirements. We will do our best to assist you.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

Please allow 24–48 hours for the tracking information to become active in the carrier's system.

How do I know if my order has been shipped?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Orders are generally processed within 1–2 business days. After shipment, delivery to the France typically takes 2–4 business days.

What if I have a question or concern about my order?

If you have any questions or concerns, please contact us at support@exostoria.shop.

We aim to respond to most customer emails within 1 business day.