Refund policy

Order Cancellation

Within 24 hours of placing your order, you may cancel it. We will refund 100% of the order value.

Returns & Refunds

We accept returns and refunds only in the following cases:

  • The item is broken or damaged.

  • The wrong item was sent.

  • The wrong size was sent.

We only accept returns within 30 days from the date the customer receives the goods.

To complete your return, we require your order number and proof that the item is defective or that one of the issues mentioned above applies.

To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.

If the item is lost during the return shipment, we will not be responsible for the loss and cannot offer a refund or replacement in this case.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method. Please note that the refund may take some time to appear, depending on your card issuer or payment provider.

Late or Missing Refunds

If you haven't received your refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank, as there may also be some processing time before the refund is posted.

If you have completed all of these steps and still have not received your refund, please contact us at support@exostoria.shop

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact us at support@exostoria.shop

Shipping

To return an item, please place it securely in a box and include your email confirmation or original receipt, along with a note explaining how you would like us to resolve the issue.

We cannot process an exchange or refund without proof of purchase.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.