Shipping Policy

Last updated: September 20, 2026

Our goal is to ship your order as quickly as possible. Please allow 1–2 business days for your order to be processed before it is shipped.

During peak shopping seasons and sales events, processing times may be longer. We will keep you updated on the status of your order throughout the fulfillment process.

We currently ship to the France.

Shipping Times

On average, orders are processed and shipped from our facility within 1–3 business days after purchase.

Destination	Transit Time
France	1-3 business days

Processing Time: 1 business days
Transit Time: 2–3 business days
Operating Hours: Monday–Friday, 9:30 AM–5:00 PM

Please note that delivery times are estimates and may be affected by holidays, shipping carrier delays, customs, or other circumstances beyond our control.

Taxes: The price of the product includes applicable taxes.

Tracking Your Order

We provide a tracking number for every order we ship.

If your tracking information has not been updated for a few days, please allow some additional time for the carrier to update its system, especially during busy periods.

While we will do our best to assist you, Exostoria is not responsible for delays or issues caused by the shipping carrier.

If your tracking information shows that your order has been delivered but you cannot locate your package, please check your mailbox or delivery area first. You may also contact your local post office or carrier and provide your tracking number for further assistance.

Please rest assured that your order was carefully checked and packed before being shipped.

Incorrect Shipping Information

Please make sure your shipping address and contact information are correct when placing your order.

Exostoria is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error, please contact us as soon as possible at support@exostoria.shop.

Damaged or Incorrect Orders

If your order arrives damaged, contains the wrong item, or an item is missing, please contact us at support@exostoria.shop with your order number and photos of the issue.

We will review your request and assist you according to our Return and Refund Policy.

Contact Us

If you have any questions about shipping or your order, please contact us:

Exostoria
Website: https://exostoria.shop
Email: support@exostoria.shop