Terms of service

Terms of Service

Last updated: September 20, 2026

Welcome to Exostoria. These Terms of Service ("Terms") govern your access to and use of https://exostoria.shop (the "Website") and any purchases made through our Website.

Throughout these Terms, the words "we," "us," "our," and "Exostoria" refer to Exostoria. The words "you" and "your" refer to the person accessing or using our Website.

By accessing our Website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, please do not use our Website.

1. Use of Our Website

You agree to use our Website only for lawful purposes and in accordance with these Terms.

You must not use the Website:

  • For any unlawful or fraudulent purpose.

  • To violate any applicable laws or regulations.

  • To interfere with the operation or security of the Website.

  • To attempt to gain unauthorized access to our systems or accounts.

  • To transmit viruses, malware, or other harmful code.

  • To collect personal information from other users without authorization.

  • To impersonate another person or entity.

  • To use automated systems, bots, scraping tools, or similar methods to access or collect information from the Website without our authorization.

We reserve the right to restrict or terminate access to the Website if we reasonably believe that these Terms have been violated.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colors, and other information displayed on our Website are accurate.

However, colors and product appearance may vary depending on your device, screen settings, and other factors.

We reserve the right to:

  • Correct errors or inaccuracies.

  • Update product information.

  • Change prices without prior notice.

  • Modify or discontinue products.

  • Limit the quantity of products available for purchase.

We do not guarantee that every product displayed on the Website will always be available.

3. Orders

When you place an order through our Website, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email. An order confirmation does not necessarily mean that we have accepted the order if additional verification is required.

We reserve the right to refuse, cancel, or limit an order for reasons including:

  • Product availability.

  • Pricing or listing errors.

  • Suspected fraudulent activity.

  • Incorrect customer or payment information.

  • Shipping restrictions.

  • Other circumstances that may require us to cancel the order.

If we cancel an order after payment has been received, we will refund the amount paid for the canceled order.

4. Order Cancellation

You may request cancellation of your order within 24 hours of placing the order.

If the cancellation request is made within this period and the order has not already been shipped, we will refund 100% of the order value.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow our Return and Refund Policy.

5. Prices and Payments

All product prices are displayed on the Website at the time of purchase.

Prices, discounts, promotions, and offers may change at any time without prior notice.

You agree to provide accurate and complete billing, shipping, and payment information when placing an order.

You confirm that you are authorized to use the payment method provided for your purchase.

If a payment cannot be processed, we may cancel or suspend the order until valid payment is received.

6. Shipping and Delivery

We will make reasonable efforts to process and ship orders within the timeframes communicated on our Website.

Delivery times are estimates and may vary depending on the destination, shipping provider, customs procedures, weather, holidays, or circumstances outside our control.

Once an order has been handed to the shipping carrier, delays caused by the carrier or customs may be outside our control.

Customers are responsible for providing accurate shipping information. Exostoria is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

For more information about returns and shipping costs, please refer to our Return and Refund Policy.

7. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are handled according to our Return and Refund Policy.

We currently accept returns for qualifying issues such as:

  • Damaged or broken items.

  • Incorrect items.

  • Incorrect sizes.

Please review our Return and Refund Policy before requesting a return or exchange.

8. Intellectual Property

All content available on exostoria.shop, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Text

  • Graphics

  • Website design

  • Videos

  • Product descriptions

  • Icons

  • Software

  • Page layouts

is owned by Exostoria or its respective licensors and is protected by applicable intellectual property laws.

You may use the Website for personal and lawful purposes only.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit any content from the Website without our prior written permission.

9. User Accounts

If our Website allows you to create an account, you are responsible for maintaining the confidentiality of your account information and password.

You agree to provide accurate and current information when creating or using your account.

You are responsible for activities carried out through your account.

Please notify us immediately if you believe that your account has been accessed without your authorization.

We reserve the right to suspend or terminate accounts that violate these Terms or are involved in fraudulent or unlawful activity.

10. Third-Party Services and Links

Our Website may use third-party services or contain links to third-party websites.

These services may include payment providers, shipping providers, analytics services, advertising platforms, social media services, or other external services.

Third-party services are governed by their own terms and privacy policies.

Exostoria is not responsible for the content, policies, security, or practices of third-party websites or services.

11. Privacy

Your use of our Website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using the Website, you acknowledge that you have read and understood our Privacy Policy.

12. Reviews and User Content

If you submit a review, comment, photograph, suggestion, or other content to Exostoria, you confirm that you have the right to submit that content.

You must not submit content that:

  • Is unlawful or fraudulent.

  • Infringes another person's intellectual property rights.

  • Contains malicious software.

  • Contains abusive, threatening, or defamatory material.

  • Contains misleading information.

  • Violates another person's privacy.

By submitting content to us, you grant Exostoria permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

13. Errors and Inaccuracies

From time to time, information on our Website may contain typographical errors, inaccuracies, or omissions relating to products, prices, promotions, availability, shipping information, or other details.

We reserve the right to correct errors, update information, modify listings, or cancel orders affected by an error.

If an order is canceled because of an error, we will notify you and refund any payment that has already been made for the canceled order.

14. Prohibited Activities

You agree not to use our Website to:

  • Commit or facilitate fraud.

  • Violate applicable laws.

  • Attack or compromise the Website or its security.

  • Upload malicious software or harmful code.

  • Attempt unauthorized access to our systems.

  • Scrape or collect Website content for unauthorized commercial purposes.

  • Interfere with other customers' use of the Website.

  • Misrepresent your identity.

  • Use the Website for unlawful activities.

We may take appropriate action if prohibited activity is detected.

15. Disclaimer

We make reasonable efforts to keep our Website available and information accurate.

However, the Website and its content are provided on an "as available" basis.

We do not guarantee that:

  • The Website will always be available or uninterrupted.

  • The Website will always be free of errors.

  • All information will always be completely accurate or current.

  • The Website will be free from viruses or other harmful components.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Exostoria will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the Website or your inability to use the Website.

Nothing in these Terms limits any liability that cannot legally be limited or excluded.

17. Changes to These Terms

We may update these Terms of Service from time to time.

When we make changes, we will update the "Last updated" date at the top of this page.

Your continued use of the Website after changes are posted means that you acknowledge the updated Terms.

We recommend reviewing these Terms periodically.

18. Termination

We reserve the right to suspend or terminate your access to the Website or your account if you violate these Terms or engage in fraudulent, abusive, or unlawful activity.

Termination does not affect any rights or obligations that arose before termination.

19. Governing Law

These Terms shall be interpreted and applied in accordance with the applicable laws governing Exostoria and its business operations.

Any dispute relating to these Terms or your use of the Website shall be handled by the appropriate courts or authorities with jurisdiction over the matter.

20. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Exostoria

Website: https://exostoria.shop

Email: support@exostoria.shop